Where is my Serial Number?
When you purchase a game from us that requires a serial number to activate, your serial number will be sent to you in your purchase receipt email (please check your junk mail/spam if you don't receive it). The serial number will also be next to your game download link when you login to download your full version game.
What are the optimum settings to play our games?
Though we don't restrict you from playing our games at any resolution or quality setting, we optimise our games to run at 1024x768 in beautiful quality mode.
We give you Game Options to allow you to increase and decrease the visual quality of our games, IF YOUR MACHINE CAN SUPPORT IT. Please understand that the more you crank up the game resolution, quality settings and the more features you turn ON in the game options screen, the slower your game will run, possible making it NOT work at all or run too slow to play.
If you are experiencing slow game performance, please lower your settings BEFORE you email support with an issue.
Do you support older hardware?
Well, we test our games to make sure they run on machines as old as eMac's and Pentium 2.4 computers, but our games may not perform outstandingly on these specifications. Your best gauge of how well our games will work on your hardware is to download the demo version before you buy.
Are you making more games, or is this it?
Yes, I am not only updating my current games, but creating fantastic new titles. As I progress further with my new titles, I might let some details slip on my Dev Blog. Subscribe to the RSS feed on my Blog if you want to make sure you don't miss out any of the news.
Why do you offer family pack licensing on your games that are not multi-player?
Well, just because some of our games are not multi-player, it doesn't mean that you shouldn't get a discount for buying more than one license. Our family pack offers you a great value choice where you can own three licenses for the price of two, and use them on either Mac or PC. Most homes these days have more than one computer, so we wanted to offer a fair prices solution to those that want to run our games on more than one machine.
Why do you have such strict licensing?
Well, as much as we love making games for everyone to enjoy, it costs us a lot of money to develop them, so we need to ensure our hard work isn't destroyed by the small group of software pirates that love to crack games like ours and distribute them for free.
So, if I buy a single license, can I not install it on more than one machine?
Yes, you can move your single and family pack licences around, you just cant play a single licence game on more than one machine at a time. To move your license to a new machine, login and go to your downloads/licenses page an click Reset next to your current license and it will be free to re-activate again.
Do you offer refunds?
We do not offer refunds on our games once they have been activated. We offer very generous demo versions of our games for our potential customers to get a solid understanding of the quality and game play before buying. We will consider refunds on games that have not been activated due to activation issues or situations where the game is un-playable. This will be at our discretion.
Your site wont accept my credit card and I know there is nothing wrong with it.
Though we accept VISA and MASTERCARD payments through out payment gateway, sometimes for un-foreseen reasons your credit card may be knocked back, even though you know it is ok with plenty of credit on it. If this happens to you, please choose to pay via PAYPAL and when prompted on the PAYPAL site, select to pay view credit card instead of logging in.
How do I download my game updates?
Just login to this site using your email address you used when purchasing and your password. Once logged in you will see your downloads/licenses page. That is where you will find your game updates.
What do I do if I need some support and my question hasn't been answered here?
If you need any support, please contact us using the support page from the menu above.
Is this all there is in your FAQ?
We will be adding more to our FAQ over time. If you think there is something important missing, please email us at games@sector3.com.au and let us know what it is, and we will add it.
